DK11 Privacy Policy — Your Data, Explained Clearly

1 Introduction

DK11 ("we", "our", "the platform") takes the privacy of its users seriously. This Privacy Policy explains how personal information is collected, processed, stored, and protected when you register for and use the DK11 platform at dk11.cx, including the DK11 mobile application and all associated services.

By creating a DK11 account or continuing to use the platform, you confirm that you have read this Privacy Policy and understand how your personal data is handled. If you do not agree with how your data is processed as described in this document, you should not use the DK11 platform.

This policy applies to all data collected during registration, account use, deposits and withdrawals in PKR, sports betting activity, casino gameplay, and any communications you have with DK11 support. It covers data collected through both the desktop website and the DK11 mobile app.

2 What Data We Collect

DK11 collects personal information in several ways — directly from you when you register or use the platform, automatically through your use of the website and app, and in some cases from third-party verification services. The categories of data we collect include:

We do not collect sensitive data such as religious beliefs, political opinions, or biometric data beyond what is strictly required for identity verification purposes. Where identity documents are submitted for verification, they are processed securely and not retained beyond the period required for verification to be completed.

3 How We Use Your Data

Personal data collected by DK11 is used strictly for the purposes outlined below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

• Account Management — To create, maintain, and manage your DK11 account, including processing your login credentials and keeping your account details up to date.
• Identity Verification — To confirm your identity and age (18+) as required before processing withdrawals or when unusual account activity is detected.
• Processing Transactions — To process deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer, and other supported payment methods.
• Platform Delivery — To provide access to sports betting markets, live casino, slots, game lobby, and all other DK11 services.
• Fraud Prevention & Security — To detect, investigate, and prevent fraudulent activity, multiple account creation, and any misuse of the platform or its bonus system.
• Customer Support — To respond to your queries, resolve disputes, and provide assistance with your account through our support channels.
• Responsible Gaming — To monitor betting patterns and apply responsible gaming tools such as deposit limits and self-exclusion where requested or where required to protect a player.
• Platform Improvement — To analyse aggregated, anonymised usage data to improve platform performance, fix issues, and develop better features for DK11 users.
• Communications — To send you important account notifications, security alerts, and — where you have opted in — information about promotions and new platform features.

4 Legal Basis for Processing

DK11 processes your personal data on the following legal bases depending on the purpose of processing:

• Contractual Necessity — Processing required to fulfil the contract between you and DK11 when you create an account and use the platform, including processing your PKR deposits and withdrawals.
• Legitimate Interests — Processing carried out for DK11's legitimate business interests, such as fraud detection, platform security, and improving services, where these interests are not overridden by your privacy rights.
• Legal Obligation — Processing required to comply with applicable legal requirements, including financial record-keeping and responding to lawful requests from authorities.
• Consent — Where you have given specific consent, for example to receive promotional communications. You may withdraw this consent at any time by contacting DK11 support or adjusting your account communication preferences.

5 Sharing Your Data

DK11 does not sell your personal data. We may share your information with the following categories of third parties, strictly for the purposes described:

• Payment Processors — JazzCash, Easypaisa, Raast, and banking partners receive the transaction data needed to process your PKR deposits and withdrawals. These providers operate under their own privacy and security standards.
• Identity Verification Providers — Third-party services used to verify your identity and age may receive copies of the documents you submit for verification. These providers are bound by strict data handling agreements.
• Game Software Providers — Casino and sports betting software suppliers may receive your account identifier and session data needed to deliver their games on the DK11 platform. They do not receive your full personal profile.
• IT & Security Service Providers — Companies that provide hosting, security monitoring, and technical infrastructure support may process your data as part of delivering those services to DK11.
• Legal & Regulatory Authorities — DK11 may disclose personal data when required to do so by a valid court order, legal process, or lawful request from a relevant authority.

All third parties with whom DK11 shares personal data are required to handle that data securely and only for the specific purpose for which it was shared. DK11 does not authorise third parties to use your data for their own unrelated purposes.

6 Payment Data & PKR Transactions

All deposits and withdrawals on DK11 are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer, or another supported method, certain financial data is necessarily involved in processing that transaction.

DK11 handles payment data as follows:

• Payment account references (such as your JazzCash or Easypaisa mobile number) are stored in encrypted form and used only to process transactions and verify the source of funds.
• Full bank account numbers and card numbers are never stored in plain text on DK11 systems. Where card or account details are entered, they pass through secure, encrypted channels.
• Transaction records — including deposit amounts, withdrawal amounts, dates, and references in PKR — are retained as part of your account history for fraud prevention and financial record-keeping purposes.
• Payment data is shared only with the payment provider directly involved in processing the specific transaction. DK11 does not share your payment details with unrelated third parties.

7 Data Retention

DK11 retains personal data for as long as it is needed for the purposes set out in this policy, or for as long as required by applicable legal obligations. The general retention principles DK11 follows are:

• Active Accounts — Personal data is retained for the full duration your DK11 account remains open and active.
• Closed Accounts — After an account is voluntarily closed, basic account records and transaction history in PKR are retained for a minimum period for fraud prevention and financial audit purposes before deletion is processed.
• Verification Documents — Identity documents submitted for age or identity verification are retained only for as long as necessary to complete the verification process, after which they are securely deleted unless ongoing retention is required.
• Support Communications — Records of your communications with DK11 customer support are retained for a reasonable period to allow follow-up and dispute resolution.
• Suspended Accounts — Where an account has been suspended due to a suspected policy violation, related data may be retained for a longer period pending the outcome of any investigation.

When retention periods expire and there is no ongoing legal basis for continued storage, DK11 securely deletes or anonymises the relevant personal data.

8 Your Rights

As a DK11 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact DK11 support with your request and your registered account details.

• Right of Access — You may request a copy of the personal data DK11 holds about you at any time. We will provide this within a reasonable timeframe following identity verification.
• Right to Rectification — If any personal data held about you is inaccurate or out of date, you can request that it be corrected. For some data fields, you can update this directly within your account settings.
• Right to Erasure — You may request that your personal data be deleted when it is no longer necessary for the purposes for which it was collected, or when you withdraw consent where consent was the basis for processing. Some data may be retained where there is a legal obligation to do so.
• Right to Restrict Processing — In certain circumstances you may request that DK11 limits how your data is used — for example, while the accuracy of data is being contested.
• Right to Object — You may object to processing carried out on the basis of legitimate interests where your specific situation justifies this. You may also object at any time to receiving promotional communications.
• Right to Data Portability — Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that your data be provided in a structured, commonly used format.

9 Cookies

DK11 uses cookies — small text files stored on your device — to support essential platform functions. The types of cookies used on DK11 are:

• Session Cookies — These are temporary cookies that keep you logged in during your active session. They expire automatically when you close your browser or log out.
• Preference Cookies — These remember settings you have chosen — such as your preferred language or display options — so you do not need to re-enter them each time you visit.
• Security Cookies — These support authentication processes and help identify unusual login attempts that may indicate unauthorised access.
• Analytics Cookies — Anonymised data about how users navigate the DK11 platform is collected to help identify performance issues and improve the user experience. This data does not identify individual users.

DK11 does not use cookies to track your activity across third-party websites or to serve you targeted advertising on other platforms. Most browsers allow you to control or block cookies through their settings. Note that disabling essential cookies may affect the functionality of the DK11 platform, including your ability to stay logged in.

10 Children & Minors

DK11 is strictly an adults-only platform. No person under the age of 18 is permitted to register an account, make a deposit, place a bet, or use any DK11 service. DK11 does not knowingly collect personal data from anyone under the age of 18.

If DK11 discovers or has reason to believe that a registered account belongs to a person under 18, the account will be suspended immediately, all pending bets will be voided, and any deposited funds will be returned via the original payment method after investigation.

If you are a parent or guardian and believe that a minor in your household has registered a DK11 account, please contact DK11 support immediately. We will investigate and act on the matter promptly. We also recommend using parental controls on shared devices to prevent minors from accessing online gaming and betting platforms.

11 Security

DK11 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Encryption of personal and financial data both in transit (via HTTPS/TLS) and at rest on DK11 servers.
• Access controls that restrict internal access to personal data to only those team members who genuinely need it to perform their role.
• Regular security reviews of platform infrastructure and data storage systems.
• Monitoring for unusual activity that may indicate a security breach or attempted unauthorised access.

While DK11 takes security seriously and maintains strong safeguards, no online platform can guarantee absolute security against all possible threats. You are encouraged to protect your own account by using a strong, unique password, keeping your login credentials confidential, and contacting support immediately if you suspect your account has been compromised.

12 Policy Updates

DK11 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable legal requirements, or improvements to our data handling practices. When material changes are made, the "Last Updated" date at the top of this page will be revised.

Where changes are significant, DK11 will make reasonable efforts to communicate the update to registered users — for example, through a notification on the platform or a message to your registered contact details. Continued use of the DK11 platform after any Privacy Policy update constitutes acceptance of the revised policy.

We encourage you to review this page periodically to stay informed about how DK11 handles your personal data. The most current version of the Privacy Policy will always be available at dk11.cx/privacy-policy.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to raise a privacy-related concern, please contact the DK11 support team:

For urgent data security concerns — such as suspected unauthorised access to your account or a potential data breach — please state this clearly in the subject line so the matter can be escalated and handled as a priority.

For more information about how DK11 handles your account overall, you may also want to review our Terms and Conditions and our Responsible Gaming page.